Frequently Asked Questions
Installation and Setup
- How do I install Shared Contacts Manager?
- Should I install the application on my entire Google domain?
- How to install the application domain-wide?
- How do I know if Shared Contacts Manager is installed domain-wide?
- Why am I required to grant certain permissions to my Google account?
- Do I need a Google Workspace (G Suite) account to use the application, or can I use it with my private Gmail account?
- How to uninstall Shared Contacts Manager?
Contact Management and Synchronization
- Can I import my contacts from Outlook to Google Contacts?
- How to import my contacts as CSV?
- How do I import contacts to Google Contacts from vCards?
- How do I find a specific contact that I need to view or update?
- How to recover deleted contacts?
- What is the difference between a label, a contact list, and a group?
- Can I appoint another user to manage my users and run the Shared Contacts Manager subscription?
- Is the synchronization between users two-way?
- How long does it take for contacts to synchronize between users?
- How to synchronize Google Contacts with Mac, iPhone, Android, and Windows?
- Can I sync my Outlook contacts with Google Contacts before sharing them with my team?
- Do you synchronize contact profile pictures?
- Will my phone display the name of a contact if I receive a call from someone whose contact information has been shared with me?
Contact Sharing and Permissions
- How can I share my Google Contacts with other users?
- Can I automatically share all my Google contacts at once?
- How can I automatically share contact labels with all members of my organization, so I don’t have to manually share them each time a new employee joins?
- Can I share contacts with users outside my Google domain?
- Can I share contacts with users with a free Gmail account?
- Can I share my “Other contacts” folder from Google using Shared Contacts Manager?
- Can I share a label with a domain user group email (e.g., marketing@mydomain.com)?
- Can I reshare a contact list that was initially shared with me?
- Can invited users edit my shared contacts?
- Where can invited users see the contacts I share with them?
- How can I unshare contacts after sharing them?
- What happens if you share contacts directly with someone who is already in a group that has access to those contacts?
- What access permissions can I give to users I invite to the shared label?
- Do dots in email addresses affect the contact-sharing process?
Licensing and Payments
- How many licenses do I need to share contacts with my team?
- How to buy more licenses for my subscription?
- How are licenses assigned to users?
- Do you have a free version of the application?
- Is a free trial compulsory? Can I purchase the app without using it?
- When does my trial start? How do I know it’s activated?
- Are there any limitations on contact sharing during the free trial?
- Who should make subscription payments? Is there one general transaction for all licenses, or does each person need to buy personal licenses?
- Do I need to pay for all users if the app is installed for everyone within the domain?
- Can I make a one-time payment for a license instead of a monthly or yearly subscription?
- Do you offer discounts for non-profit or educational organizations?
- Where can I find a receipt or invoice for my VAT reports?
- Can I cancel my subscription at any time?